Find the Answer Before You Need Support
Most account questions fall into a handful of categories: how to get money in, how to get it back out, what states can access the lobby, and what identity steps are required. We've organized this page around those exact categories so you're not wading through unrelated content. Deposits through PayPal typically process when you confirm the transfer in your PayPal app —
no waiting on banking days. Venmo works through the same linked-account flow. Play+ is a prepaid card option you load separately, then use like a debit card inside your account wallet. Withdrawals follow a verification path: we confirm your identity once, and after that, approved cashouts move through the same rail you used to deposit. If you run into something this page
doesn't cover, our live chat is the fastest path to a direct answer. Players in Chicago and Philadelphia can check state-specific access details through the account screen after logging in.
- PayPal
- Venmo
- Play+ Prepaid
- Identity Check
- Live Chat Support